Check the prerequisites
- You have administrator access to your Marketing Cloud account.
- You are logged out of all Marketing Cloud sessions before you start.
- If you use Chrome, clear your cookies to avoid authentication issues.
Everything you need to go from the installation package to your first scheduled audience. Start in Salesforce Marketing Cloud, then finish the setup inside QAiry.
QAiry runs inside Salesforce Marketing Cloud Engagement as an installed package. These five steps are done once, by a Marketing Cloud administrator.
You can check the result at any time in Marketing Cloud under Setup, Installed Packages.
The package is only available in the business units where you enable it. In the Access section, select every business unit that will use QAiry.
The number of business units and users included depends on your plan. See pricing.
In the same Access section, grant the package to the users who will work in QAiry. Only users with access see QAiry in their Marketing Cloud menu.
If your account has a parent business unit, install and log in from the parent before you open QAiry in any child business unit. Otherwise the installation may not work correctly.
The first person who opens QAiry becomes its Administrator.
QAiry writes better audiences when it knows your data. Connect your Data Extensions, tell QAiry how they join, and describe your business. Follow the steps in order: each one builds on the previous one.
The screenshots show a demo workspace with sample data. Click a screenshot to open it full size.
Every business unit you opened QAiry from appears here as a card with its name and MID. The one you are working in shows Currently in use.
Shared Items and shared Data Extensions are read from the parent business unit. They only appear in QAiry once a parent is set.
To work in another business unit, switch business unit in Marketing Cloud and open QAiry again.
Nothing is imported automatically. You choose which Data Extensions QAiry can use, and you describe them so the AI understands what they contain.
A relationship tells QAiry which fields join two Data Extensions, so it can write correct SQL.
Switch between Table view and Graph view to check your data model at a glance.
The business context is what the assistant is told about each business unit: its industry, vocabulary and typical audience requests. It is read on every message, so keep it factual.
Do this after step 7, because the suggestion is based on the Data Extensions you connected. Only an Administrator can edit the business context.
There is no invitation to send. A user appears in the list after opening QAiry from Marketing Cloud for the first time.
See what each role can do below.
Your environment is ready. Describe the audience you need in plain language and QAiry generates a Data Extension preview. You can build the same audience in three ways and switch between them:
Keep your audiences up to date with a schedule. Choose how it runs:
Then set the start date, the timezone and the frequency: once, hourly, daily, weekdays, weekly, monthly or yearly. In a waterfall, a step starts only after the previous query succeeds.
A role decides what someone can change. Everyone can see audiences and chat with the assistant.
Full access, including users and business units.
Manages connected Data Extensions and relationships, and builds audiences.
Builds and runs audiences, but cannot change the data model.
Can look at everything and change nothing.
| Capability | Administrator | Data manager | Analyst | Viewer |
|---|---|---|---|---|
| See audiences, results, the data model and relationships | Yes | Yes | Yes | Yes |
| Chat with the assistant | Yes | Yes | Yes | Yes |
| Create, edit, run and delete audiences | Yes | Yes | Yes | No |
| Connect, describe and remove Data Extensions | Yes | Yes | No | No |
| Create, edit and delete relationships | Yes | Yes | No | No |
| Change roles, lock and unlock users | Yes | No | No | No |
| Business unit settings: AI context, default timezone, parent business unit | Yes | No | No | No |
A user who has never been given a role counts as a Data manager. The last Administrator cannot give up the role.
Book a session with our team and we will set up your environment with you, from the package to your first audience.
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